# Lincoln Murphy

> Lincoln Murphy invented Customer Success and helps companies maximize
> Customer Lifetime Value. Co-author of Customer Success: How Innovative
> Companies Are Reducing Churn and Growing Recurring Revenue — the first
> book on Customer Success. VP of Customer Experience at ListKit. He writes
> about growth, retention, expansion revenue, and building systems that
> make churn preventable.

## About

- [lincolnmurphy.com](https://lincolnmurphy.com): Personal hub — bio, speaking, books, and links to all projects.

## Projects

- [LTV Max](https://ltvmax.com): Frameworks, workshops, and consulting on expansion revenue, retention, and building CS as a revenue function.
- [Extensible Agents](https://extensibleagents.com): AI-powered agentic workflows purpose-built for Customer Success.
- [Sixteen Ventures](https://sixteenventures.com): Over 800 articles on Customer Success, SaaS growth, retention, and maximizing lifetime value.
- [ListKit](https://listkit.io): VP of Customer Experience — running CS as a live proof of concept.

## Book

- [Customer Success (English)](https://www.amazon.com/Customer-Success-Innovative-Companies-Recurring/dp/1119167965): The first book on Customer Success, co-authored by Lincoln Murphy, Dan Steinman, and Nick Mehta.
- [Customer Success (Portuguese)](https://www.amazon.com/dp/B09WYD2VMC): Portuguese-language edition.
- [Customer Success (Japanese)](https://www.amazon.com/dp/4862762719): Japanese-language edition.

## Speaking & Events

- [Introduction to Agentic Workflows for Customer Success](https://luma.com/7hr635hl): Webinar, March 25, 2026.
- Masterclass: CX & CS — Da Experiência à Receita: Vitória, Brazil, March 31, 2026.
- [Customer-Led Growth Experience](https://www.sympla.com.br/evento/customer-led-growth-experience-lincoln-murphy-tour/3303189): NINNA HUB, Fortaleza, Brazil, April 10, 2026.
- São Paulo, Brazil: In-person, April 16, 2026.

## Connect

- [LinkedIn](https://www.linkedin.com/in/lincolnmurphy/)
- [X / Twitter](https://x.com/lincolnmurphy)
- Email: lincoln@lincolnmurphy.com